Product Questions

Can I combine orders?

Many orders are cut and shipped within 24 hrs, please contact us immediately by phone at 519-397-1660 or email at hello@stitchhappens.ca to inquire about combining. If you have received tracking for your order, it is too late to combine.

How much is shipping?

Canadian orders ship from Windsor or Chatham, ON. Shipping is FREE over $199 (before taxes and any discount).. Under $199, shipping within Ontario & Quebec is $15 flat rate and the rest of Canada is $18 flat rate. We ship using couriers to residential and commercial addresses, most of our orders ship with either ICS, Canpar or Purolator.

As of Sept 25/25, due to the ongoing Canada Post strike, we cannot ship to PO boxes in Canada. At this time you can place an order to a PO box and we will ship once the strike has ended. If you have an alternate address to ship to, we will send it via courier. 

US orders ship from Detroit, MI once a week. Shipping is $16 CAD (about $12USD) flat rate. We ship primarily using UPS. 

Flat rate shipping means your shipping cost is the same no matter how many products you order, so feel free to load up your cart! Plus your order will ship free over $199!

Outside of Canada & USA? Email us at hello@stitchhappens.ca for a shipping quote.

Can you ship letter mail?

Some items can ship letter mail within Canada. If you are ordering a pattern or a yard or less of fabric, letter mail may be an option. Letter mail shipping is $6 and does not come with any tracking or insurance, so we will not be responsible for any items that are not delivered.

If you think your order may be able to ship letter mail, send us an email at hello@stitchhappens.ca and we will confirm.

Do you offer local pick up?

Yes! Local pick up is available at both of our stores in Windsor or Chatham, ON. Select the "Local Pick Up" shipping option at checkout. You will be notified by email once your order is ready for pick up. 

When will my order ship?

Our regular order processing time is 3-7 business days, which does not include weekends or holidays. Orders placed during a sale may take up to 14 business days to process.

Orders being shipped within Canada will be shipped immediately after they are processed. US orders ship once a week from Michigan and may take several days after processing to be shipped.

Will my fabric be continuous?

Cuts over 2yds are not guaranteed to be continuous. Please leave a note at checkout if you need continuous yardage and we will contact you if needed.

Do you accept status cards?

Yes, we do accept status (tax exempt) cards. If you are shopping in person, simply bring in your card and let us know when you're ready to check out. We will create an account for you that includes your tax exempt status, the next time you shop with us just give us your name at checkout. 

If you are shopping online, create an account by selecting the 'login' option from the menu. Once you have created your account, please email us at hello@stitchhappens.ca with a photo of your card. We will add your tax exempt status to your account and future orders will automatically remove the tax. Please note this may take up to 2 business days to be processed. 

Service Questions

Do you service sewing machines?

Yes, we service all models of Baby Lock, Janome, Brother, Elna and Singer machines that are under 30 years old. We do not service Pfaff, Husqvarna, Bernina or Bernette. Typical service turn around time is 3 weeks but may be longer during peak times.  Service costs start at $100+hst and vary based on make, model and condition of the machine. 

Do you do alterations?

Sorry, we don't do alterations! But we can teach you how to do your own. Book a private lesson and we will teach you the basics of clothing alterations.

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Are machines provided for classes? Can I bring my own?

Machines are provided for most classes.  If you have your own machine, you can bring it in for class if you have familiarized yourself with the operation of the machine. We are not able to help with any issues you may have with your machine during class and will have you use one of ours if you are having difficulty with your machine.  Cutting and sewing tools (scissors, pins, chalk, etc.) are not provided for classes; you must bring your own or purchase a Beginner Sewing Kit, which will contain all of the necessary items in it.

What tools do I need for classes?

All classes require the following tools: 

- Scissors and snips
- Pins 
- Chalk or Marking Pen
- Tape Measure
- Seam Gauge
- Matching Thread

Optional tools:

- Clips
- Clear Ruler
- Rotary Cutter

I don't have a machine at home, can I come in and use one of your machines?

Absolutely! We offer open studio time where students can come in to use our machines and ask questions about their project. Cutting tools and regular machine thread are not provided so please bring your own or purchase some in store. Serger thread is provided in black, white, or grey.

What is the class cancelation policy?

ALL COURSE FEES ARE NON-REFUNDABLE. Please make sure that you are certain of your availability prior to registering/processing payment. If your schedule changes and you notify us by email at least 7 days in advance, we offer you a credit to be used towards a future class. If we need to cancel a class for any reason, your class fee will be fully refunded in this case only.